Our Fully Automated CRM System
Customer Relationship Management (CRM) refers to all strategies, techniques, tools, and technologies used by enterprises for developing, retaining and acquiring customers. The goal of Cloud9 CRM system is to improve your customer relationships and grow your business.
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A powerful and customizable CRM system, featuring fully fledged sales and service modules
The system features sales and service modules with latest technologies in web app development:
The system offers you an out of the box integration with our custom-built Enterprise Resource Planning (ERP) solution “LIBRA”. This seamless integration provides a full solution covering the sales and service cycles in the CRM to financial and inventory cycles in the ERP.
Cloud 9 does not require a state-of-the-art infrastructure as it can be installed locally at your servers and, alternatively, it can be hosted on the cloud.
Cloud 9 can be accessed by an unlimited number of users for a single instance and does not impose a user or device license. The implementation is based on a one-time fee.
Cloud 9 offers a simple and complete CRM experience for sales and service activities. Its easy deployment makes the implementation time very short compared to other CRMs.
With its intuitive and simple design, users will have a minimal learning curve to get acquainted with all its features and benefits.
Cloud 9’s price point provides a competitive advantage as it is easily implemented for small to mid-sized business.
Capture primary and preliminary information about possible future clients. Get a complete view of your clients’ data, all in a single place.
Successful leads are turned into opportunities- paying customers- resembling potential sales deals that will grow your company’s revenue.
Keep track of your customers in B2C or B2B sales. Get a 360-degree view on customers from early contact, throughout different opportunities, all the way leading to aftersales support.
You can create warranty and completion certificates as proof of delivery and completion.
Create maintenance contracts to govern the relations of the aftersales agreements (number of visits, inclusion of spare parts and more.)
Identify and track resource mobilization that will carry out visitation to clients and perform the maintenance activities.
Visits are automatically scheduled and generated on the calendar; allowing the service manager to allocate available resources to these visits.
Identify and track resource mobilization that will carry out visitation to clients and perform the maintenance activities.
Visits are automatically scheduled and generated on the calendar; allowing the service manager to allocate available resources to these visits.
Get instant service team tracking, live updates and feedback, and adjust your progress accordingly all through a live updated map that shows on route resources by being directly connected to Cloud 9 service mobile app.
Boost your revenue using CMMS and EAM software that minimizes downtime, cuts maintenance expenses, and provides top-notch technician support.
Easily create, assign, and oversee Work Orders and Work Requests. The maintenance teams will improve how they plan, manage, and execute their tasks.
Eliminate costly surprises with automated preventive and predictive maintenance solutions.
Increase asset availability with in-depth equipment health and reliability insights. Extend the life of your assets, identify the root causes of failures, and make data-driven decisions to enhance production and reduce capital costs.
Coordinate work efficiently with a shared calendar, use centralized messaging for seamless communication, and easily share observations and photos to keep everyone aligned.
Monitoring your inventory and receiving alerts when stocks are low. Save up to 34% on parts expenses by avoiding emergency shipping costs and maintaining a lean inventory.
Promote continuous improvement with customizable dashboards and pre-built reports on asset health, preventive maintenance compliance, maintenance costs, and more. Use these insights to enhance efficiency and optimize spending at any scale.
Stay on top of your activities by receiving reminder and notifications on important dates. Schedule your activities and track them as well so that you are always one step ahead
With more than 30 pre-built dashboards and reports, you will always stay informed of your sales figures, customer needs and performance
Manage all maintenance activities through the Service Companion Mobile Application
As a technician, you can check your schedule each day through the mobile app and see all visit appointments with their details.
You can mark On the way, Arrived and Completed status, and the timing will be filled automatically on Cloud 9.
Upload the maintenance tasks performed and the end result per product.
The client signs the job report and writes down his notes.
The job report is synchronized back to the main CRM web application.
Project Manager at MTE
“Cloud9 CRM has provided a comprehensive view of our customer interactions, enabling us to build stronger relationships. The detailed customer profiles and interaction history help our team deliver personalized service and improve customer satisfaction.”
Mechanical Engineer at BFS
“We are very pleased with the Cloud9 team’s support and services. The onboarding was seamless, and the support team has been quick and efficient in resolving any issues. Cloud9 CRM has streamlined our workflow, making tasks more manageable and allowing us to focus on our core objectives.”
Managing Partner, KSA Director at ICB
“IDS developed the Cloud9 CMMS for us and successfully brought all our project requirements to life. We highly recommend IDS to anyone looking to plan and implement a truly high-quality project.”
